Privacy Policy
Information on data protection
Privacy Policy
of Golf Tech Golfartikelvertriebs GmbH (FN 31852T)
The protection of your data is of particular importance to us. We therefore process your data exclusively on the basis of the statutory provisions (GDPR, TKG 2021). In this privacy policy we inform you about the most important aspects of data processing on our website.
Controller
The controller responsible for data processing on this website is Golf Tech Golfartikelvertriebs GmbH, Carlbergergasse 66, 1230 Vienna, Austria. You can reach us by phone at +43 1 867 43 33 or by email at office@golftech.at.
Cookies and Consent
Our website uses cookies and comparable technologies. Cookies are small text files stored on your device. We distinguish between strictly necessary cookies and cookies that require your consent.
Strictly necessary cookies are required to operate the website – for example, to store your cookie choice. They are set on the basis of our legitimate interest (Art. 6(1)(f) GDPR) and § 165(3) TKG 2021 and do not require consent.
All other cookies and services (in particular Google Analytics and Vercel Web Analytics) are only set or loaded after you have actively given your consent via our cookie banner (Art. 6(1)(a) GDPR, § 165(3) TKG 2021). No statistics or marketing cookies are loaded before you consent.
You can change or withdraw your consent at any time with effect for the future. To do so, click on “Cookie settings” in the footer of any page. Your choice is stored for 6 months; after that we ask again.
Web Analytics – Google Analytics
If you consent, we use Google Analytics 4, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics uses cookies that enable an analysis of how the website is used. The IP address is processed in anonymised form.
Google Analytics is loaded only after you have given your consent (Art. 6(1)(a) GDPR). We use Google Consent Mode, so that no analytics cookies are set before consent. If you do not consent, no analysis takes place.
When using Google Analytics, data may be transferred to Google LLC in the USA. Google is certified under the EU-US Data Privacy Framework; in addition, the EU Commission's Standard Contractual Clauses are in place. For more information, see Google's privacy policy at https://policies.google.com/privacy.
Web Analytics – Vercel Web Analytics
If you consent in the “Statistics” category, we also use Vercel Web Analytics from Vercel Inc. (USA), our hosting provider. Vercel Web Analytics sets no cookies and stores nothing on your device. It records the page visited, the referring page, the country, and the device type, operating system and browser. The IP address is not stored; individual visits are told apart by a hash formed from the request, which is discarded after 24 hours. Visitors are not followed across websites; we see aggregated figures only.
Vercel Web Analytics is loaded only after you have given your consent (Art. 6(1)(a) GDPR) and, like Google Analytics, can be withdrawn at any time via “Cookie settings”. For the transfer to the USA, the section “Hosting” applies.
Newsletter
When you sign up for our newsletter, we process your first and last name as well as your email address in order to send you information about our products and offers. Signing up is voluntary and based on your consent (Art. 6(1)(a) GDPR).
We use the service ActiveCampaign, provided by ActiveCampaign, LLC (USA), to send and manage our newsletter. For this purpose, your data is transferred to and stored by ActiveCampaign. A data processing agreement is in place with ActiveCampaign; for the transfer to the USA, the EU Commission's Standard Contractual Clauses apply.
You can unsubscribe from the newsletter and withdraw your consent at any time, for example via the unsubscribe link in every newsletter email or by sending a message to office@golftech.at.
Contact form and e-mail
When you write to us through the contact form or by e-mail, we process your name, company, e-mail address, phone number, country, region, subject and message. The form is provided by our own form service "BIG MAX Forms", hosted by Railway Corporation (USA); the message is stored there and delivered by e-mail to office@golftech.at. Purpose: handling your enquiry. Legal basis: Art. 6(1)(b) GDPR where the enquiry concerns a contract, otherwise our legitimate interest in answering enquiries (Art. 6(1)(f) GDPR). We keep enquiries until handled and then at most twelve months, unless they become part of a business transaction. The form sets no cookies.
Ordering and information via WhatsApp
Enabled customers can search for articles and place orders via WhatsApp on our number +43 1 867 43 33. We process your phone number, your WhatsApp profile name, the content of your messages and voice messages, and the resulting order. Your messages are first answered by an AI assistant: the text is sent to Anthropic PBC (USA, Claude) to understand your request and find suitable articles; voice messages are converted to text by ElevenLabs (USA). An order is only created once you confirm the summary in the chat; you can ask to speak to a person at any time. If we take calls via WhatsApp, we tell you at the start of the call that you are speaking to an AI assistant. Purpose: taking orders and giving information. Legal basis: Art. 6(1)(b) GDPR, otherwise our legitimate interest in a fast ordering channel (Art. 6(1)(f) GDPR). Numbers not enabled for ordering receive no reply.
Recipients: Meta Platforms Ireland Ltd. (WhatsApp Business Platform), Anthropic PBC, ElevenLabs and Railway Corporation as processors. For the United States we base transfers on the EU-US Data Privacy Framework where the recipient is certified, and otherwise on standard contractual clauses. The conversation is held in working memory only for the duration of the current conversation; technical logs contain no message text and are kept for at most 30 days. Orders are kept for seven years (§ 212 UGB, § 132 BAO). WhatsApp's own privacy policy also applies to your use of WhatsApp.
Email Delivery (Mailgun)
Messages from our forms (contact form, job application and trade-in request) are delivered to us by email through the service Mailgun (Sinch Email, Inc., USA) as a processor; sending uses Mailgun's EU region. For any transfer to the USA, the EU Commission's Standard Contractual Clauses apply.
Hosting
Our website is hosted by Vercel Inc. (USA). In this context, technically necessary data (in particular server log files such as IP address, date and time of access, page accessed and browser type) is processed in order to provide the website securely and reliably. The legal basis is Art. 6(1)(f) GDPR. A data processing agreement is in place with the provider; for the transfer to the USA, the EU Commission's Standard Contractual Clauses apply.
Supplier and Contractor Management
We receive your data — name, commercial register number, address, email address, phone number and bank details — as part of the relationship as a supplier and/or contractor of our company. This data is required to perform the contract and is also processed to fulfil legal obligations (e.g. tax retention obligations or warranty and damages obligations).
We store the data for the duration of the business relationship and, beyond that, for a period of seven years after the end of the financial year in which the transaction was completed, but at most for as long as warranty, damages and product liability claims make it necessary.
Your Rights
You generally have the rights to access, rectification, erasure, restriction, data portability, withdrawal and objection. If you believe that the processing of your data violates data protection law or that your data protection rights have otherwise been infringed, you can lodge a complaint with the supervisory authority. In Austria, this is the Data Protection Authority (Datenschutzbehörde, www.dsb.gv.at).
To exercise your rights or for any questions regarding data protection, you can reach us at office@golftech.at.